Shipping policy
Thank you for shopping with us! We’re excited to bring you high-quality vibrant wears, T-Shirts, Hoodies and Tank Tops. Below you will find everything you need to know about our shipping process, so you can shop with confidence and know exactly what to expect when placing your order.
PROCESSING TIME
All our products are made-to-order through our trusted partner. Once your order is placed, it takes approximately:
· 2-5 business days for production and fulfillment.
You will receive a confirmation email with tracking details as soon as your item ships.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on your location. General estimates are:
· United States & Canada: 7-15 business days after fulfillment
· United Kingdom: 8-15 business days after fulfillment
· Caribbean (including Grenada): 12-28 business days after fulfillment
· Australia: 15-30 business days after fulfillment
Delivery times are estimates and may vary due to customs delays, holidays, or postal service issues and unforeseen events. However, we always aim to keep your order moving to you.
SHIPPING RATES
We offer Flat Shipping rates to the following destinations:
United States - $5.99
Canada - $12.99
Australia - $19.99
United Kingdom - $21.99
Caribbean - $14.99 (Grenada, Antigua, Bahamas, Barbados, Belize, Dominica, Dominican Republic, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent, Trinidad & Tobago)
We strive to keep shipping costs affordable, competitive and transparent for all our customers.
· Shipping costs will be clearly displayed before you complete your purchase.
· Orders may ship in multiple packages to ensure faster and more efficient delivery.
If this happens, you will receive separate tracking information for each shipment.
Free shipping may be available from time to time - check our homepage for current offers.
INTERNATIONAL SHIPPING & CUSTOMS
We’re happy to offer international shipping! If your country is not listed at checkout, unfortunately, we do not currently ship to that location.
· Import duties, taxes, and customs fees may apply depending on your country's regulations.
· Items and shipping prices do not include these additional charges.
· We are not responsible for any customs fees, import duties, or taxes incurred once your order reaches your country.
· These charges are the responsibility of the customer and must be paid at the time of delivery or pickup.
We strongly recommend checking with your local customs office for more information on potential fees before placing your order.
ORDER AND PURCHASE
Please note that upon placing an order, a receipt will be automatically emailed to you as confirmation of your purchase intent. If you do not receive this receipt, please check your spam or junk folder, or contact us directly.
This receipt does not constitute a binding contract. We reserve the right to cancel any order at our sole discretion for reasons including, but not limited to:
· Insufficient stock
· Inability to authorize a credit card
· Suspected fraudulent activity
· Incorrect item pricing
· Any other reason we deem appropriate
We reserve the right to refuse or cancel any such orders, regardless of whether your credit card has been charged. If your card has already been charged and your order is canceled, a full refund will be issued for the charged amount.
Please note that we cannot guarantee the availability of all items listed on our website at the time of your order. If an item is unavailable, our customer service team will notify you promptly.
We also reserve the right to update or amend the content of our website at any time. While we strive to ensure that all information, especially pricing and image are accurate, errors may occur. If we discover an error in pricing, we reserve the right to cancel any affected orders prior to shipment.
TRACKING, DELAYS & UNDELIVERABLE PACKAGES
If your tracking information hasn’t updated for more than 7 business days, or if your package seems delayed beyond the estimated delivery time, don’t worry. We’re here to help! Please contact us at Contact@vibrantwearables.com and we will look into it right away.
While we are not responsible for delays caused by customs or shipping carriers, we will do our best to assist you in resolving any issues.
RETURNS & EXCHANGES
Your satisfaction matters to us. If your item arrives defective, damaged, or not what you ordered, please contact us within 30 days of delivery with a clear photo at Contact@vibrantwearables.com and we will make it right.
Please note that all sales are final, except in cases of defects, damage, or fulfillment errors on our part. We do not offer refunds or exchanges for sizing issues or buyer’s remorse, as all our products are print-to-order.
All product details, including size guides and descriptions are available on each product page. We strongly encourage you to review this information carefully before placing your order to ensure the best fit and satisfaction.
PAYMENT ISSUES AND DUPLICATE CHARGES
When placing an order, your credit card provider may decline the transaction due to fraud protection, an incorrect ZIP code, CVV mismatch, or other verification issues. If your order is declined, please check your account for any pending transactions before attempting to place the order again.
In some cases, your credit card company may retry the charge or approve the payment on a second attempt, which can result in duplicate charges.
If you notice multiple charges for the same order, please contact us at Contact@vibrantwearables.com, with the details.
ADDRESS ACCURACY DISCLAIMER
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
ORDER CHANGES AFTER SHIPPING
Once an order has been shipped, we are unable to reroute, redirect, or make changes to the delivery address.
Please ensure all order details are correct before completing your purchase.
ORDER NOT RECEIVED
If you have not received your order, please contact us within 4 weeks of the order date. We are unable to assist with missing order inquiries made after this time frame.
Before reaching out to us, we recommend:
· Checking with the carrier directly for updates on your package.
· Reviewing the tracking details for any delivery notes.
· Asking neighbors or household members, as couriers may occasionally deliver to a nearby address by mistake.
If your package is still missing after these steps, please contact us at Contact@vibrantwearables.com or 1 (473) 415-6113 and we will do our best to assist.